Ticketing Service for Subscription (Physical Tickets)

Ticket Swap

Each subscription ticket can be swapped once for free. Ticket(s) can be exchanged for another performance (if any) of the same programme at the same venue and subject to availability.

Swapped ticket(s) will be mailed to the address submitted at least three working days before the concert. If you cannot receive the ticket(s) by then, please contact our Ticketing Office for assistance.

• DOWNLOAD the form
• Mail the completed form with your physical ticket(s) (and cheque) to HK Phil Ticketing Office

Ticket Upgrade

Subscribers can upgrade their concessionary (full-time students, citizens aged 60 and above, people with disabilities and CSSA recipients) ticket(s) to adult ticket(s).

Swapped ticket(s) will be mailed to the address submitted at least three working days before the concert. If you cannot receive the ticket(s) by then, please contact our Ticketing Office for assistance.

• DOWNLOAD the form
• Mail the completed form with your physical ticket(s) and cheque to HK Phil Ticketing Office

Ticket Refund

Subscribers can receive a 50% refund of the face value of their subscription ticket(s).

Refund will be processed around 6-8 weeks upon confirmation. Separate email will be sent when the refund is being banked-in.

• DOWNLOAD the form
• Mail the completed form and your physical ticket(s) to HK Phil Ticketing Office

Lost Ticket Arrangement

Subscribers should report lost subscription ticket(s) to obtain a lost ticket letter for admission.

• Quote your Season Subscription Number and Seat Number (if any)
• Email to HK Phil Ticketing Office: ticketing@hkphil.org