Cathay Proudly Sponsors: Joe Hisaishi in Concert - Ballot & Real-name Ticketing System Tutorial

Online registration for ticket ballot (available for submission at URBTIX from 22 MAY 10AM to 24 MAY 8PM)

This online ticket registration for “Cathay Proudly Sponsors: Joe Hisaishi in Concert” (henceforth “Joe Hisaishi in Concert”)  is the sole public channel for ticket purchase. Registration for ticket ballot can only be done online.

Information needed for online registration for ticket ballot:

1. the English full name of the registrant [Successful applicant will automatically become the main ticket-holder when he/she purchases ticket(s)], which should be identical to the name on the valid photo ID*;
2. the first 6 and last 4 digits of the credit card used for purchase (When the application is successful, the transaction must be completed with this credit card, so please be aware of the expiry date); and
3. the email address and mobile number of the applicant, which will be used for notification of successful application.

The information above will be used for the ticket ballot, ticket purchase and verification purposes. For details about personal information collection and privacy policy, please refer to HK Phil's Privacy Policy.

All successful applicants will receive a confirmation email with a “registration reference number”. This registration reference number will be used for the future announcement of the ballot result.

All registrations made during the registration period have an equal chance of being selected. There is no need to rush to register.

Note:

• The successful applicant will automatically become the main ticket-holder, whose English full name will be printed on the first ticket and cannot be changed.
• Each person will be eligible to register for just one ballot, and the system will only process the latest registered record if there is any duplication; all previous records will be voided.

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.

From 10AM on 29 MAY onwards, successful registrants can enter their “registration reference number” on the designated URBTIX webpage to check if their application is successful. Each successful applicant will also receive a confirmation email, which contains a designated link for ticket purchase and the related terms and conditions.

The period of ticket purchase for the successful applicants is from 10AM to 6PM on 1 JUN.

Note:

• All unsuccessful applicants will automatically be put on the waiting list. If there are still unpurchased tickets after 1 JUN, the system will send an email to successful waiting list applicants according to the sequence of the ballot result on 5 JUN. The email will contain a designated link for ticket purchase and the related terms and conditions.

With the link provided in the email, successful applicants can purchase tickets on the URBTIX website, or they can log on to URBTIX’s “Joe Hisaishi in Concert” webpage via the mobile app to buy tickets, from 10AM to 6PM on 1 June. Those who fail to purchase tickets within the stipulated period will be regarded as having forfeited their right of ticket purchase without further notice.

Successful applicants must use the registered credit card to complete the transaction. Each person can purchase a maximum of two tickets.

The applicant will automatically become the main ticket-holder when he/she purchases ticket(s), whose English full name will be printed on the ticket and cannot be changed.

If the successful applicant wants to purchase more than one ticket, the English full name of the fellow concert-goer must be provided at the time of purchase. The name must match that on his/her valid photo ID* and will be printed on the ticket.

The service charge for each ticket is HK$9, which is non-refundable.

No tickets can be transferred to another performance, and the names of the ticket-holders cannot be changed upon confirmation.

Note:

• Successful applicants who fail to purchase tickets within the stipulated period will be regarded as having forfeited their right of ticket purchase without further notice
• All links for ticket purchases in the emails are unique and can only be used for completing one transaction. Do not forward to other people. The HK Phil and URBTIX are not liable for any loss or damage due to failure to purchase tickets during the stipulated period caused by such forwards or other inappropriate actions
• Wheelchair seat tickets are designated for persons who depend on wheelchairs for mobility and their accompanying minders. Wheelchair seat ticket-holders must provide their proof of mobility difficulties^# to venue staff during admission. The minder must enter the venue at the same time to prove its accompanying status.
  If a non-wheelchair user or any person accompanying any non-wheelchair user holds a wheelchair seat ticket or minder ticket for admission, the venue staff has the right to refuse admission without a refund

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.

^# Proof of mobility difficulties includes only a "Registration Card for People with Disabilities" (Physical Disability) or other valid medical documentary proof showing physical disability or mobility difficulties.

If there are still unpurchased tickets after the purchase of successful applicants (i.e. 1 JUN), the system will send a notification email to successful waiting list applicants according to the sequence of the ballot result on 5 JUN.

With the link provided in the email, successful waiting list applicants can purchase tickets on the URBTIX website, or they can log on to URBTIX’s “Joe Hisaishi in Concert” webpage via the mobile app to buy tickets, from 10AM to 6PM on 8 June. Those who fail to purchase tickets within the stipulated period will be regarded as having forfeited their right of ticket purchase without further notice.

Successful applicants must use the registered credit card to complete the transaction. Each person can purchase a maximum of two tickets.

The applicant will automatically become the main ticket-holder when he/she purchases ticket(s), whose English full name will be printed on the ticket and cannot be changed.

If the successful applicant wants to purchase more than one ticket, the English full name of the fellow concert-goer must be provided at the time of purchase. The name mustmatch that on his/her valid photo ID* and will be printed on the ticket.

The service charge for each ticket is HK$9, which is non-refundable.

No tickets can be transferred to another performance, and the names of the ticket-holders cannot be changed.

Note:

• Successful applicants who fail to purchase tickets within the stipulated period will be regarded as having forfeited their right of ticket purchase without further notice
• All links for ticket purchases in the emails are unique and can only be used for completing one transaction. Do not forward to other people. The HK Phil and URBTIX are not liable for any loss or damage due to failure to purchase tickets during the stipulated period caused by such forwards or other inappropriate actions

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.

All sold tickets are non-transferable. Changes of performance and amendment of ticket-holder name is NOT allowed upon confirmation.

Ticket-holders who are unable to attend the concert may apply for a refund of half of the ticket face value (no refund of any service charges) from 14 to 16 JUN with the presentation of their intact physical tickets at the URBTIX Ticketing Office located at Level 9, Administration Building, Hong Kong Cultural Centre during office hours (Monday to Friday, 9AM-1PM and 2-6PM).  The refund will be made in the form of crossed cheque by post later.

Returned tickets (if any) will be available on the URBTIX website or via the mobile ticketing app under a real-name ticketing system from 10AM on 20 JUN.

Each person can purchase a maximum of two tickets. The English full names of all the ticket-holders must be provided at the time of purchase. Each name must match that on his/her valid photo ID* and will be printed on the ticket.

     
The service charge for each ticket is HK$9, which is non-refundable.

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.

Should there still be any unpurchased or returned tickets, the remaining tickets will be open for public purchase on the URBTIX website or via the mobile ticketing app under a real-name ticketing system from 10AM on the concert days (i.e. 22, 23 & 24 JUN respectively). If there are still unpurchased wheelchair seat tickets^{^} on the concert days, the tickets will also be open for all people to purchase from 10AM on each concert day.

Each person can purchase a maximum of two tickets. The English full name of each ticket-holder will be printed on the ticket. Each name must match that on his/her valid photo ID*. The remaining tickets will be sold on a first-come-first-served basis.

^{^} Wheelchair seat tickets are designated for persons who depend on wheelchairs for mobility and their accompanying minders. Wheelchair seat ticket-holders must provide their proof of mobility difficulties to the venue staff during admission. The minder must enter the venue at the same time to prove its accompanying status. If a non-wheelchair user or any person accompanying any non-wheelchair user present a wheelchair seat ticket or minder ticket for admission, the venue staff has the right to refuse admission without a refund. Proof of mobility difficulties includes only a "Registration Card for People with Disabilities" (Physical Disability) or other valid medical documentary proof showing physical disability or mobility difficulties.

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.

To ensure all audience members can be admitted smoothly before the concert, all ticket-holders must bring along their valid photo ID*. They are advised to arrive at the Hong Kong Cultural Centre Concert Hall at the latest by 90 minutes before the advertised concert time (i.e. 6:30PM) for identity verification.

Venue staff will check the name on the ticket against the name on the valid photo ID* and if the appearance of the ticket-holder is matched the photo on the ID. Otherwise, admission may be denied. In case of dispute during admission, the venue staff reserve the right to deny entry without a refund.

* Valid photo IDs only include: HKID cards and travel documents (such as passports) with a photo, and the English full name must be identical to that printed on the ticket. Ticket-holders between ages of 6 and 11 (inclusive) who holds HKID cards without photo can use either their travel documents (with a photo and a matching English full name) or their student handbook or student ID card (with photo) as their valid photo ID for verification purposes.