Priority Booking: China Life (Overseas) Proudly Sponsors: HK Phil 50 – Symphonic Reunion Terms and Condition

Terms & Conditions

1. The priority booking period for China Life (Overseas) Proudly Sponsors: HK Phil 50 – Symphonic Reunion is from 2pm on 7th March 2024 to 7:30pm pm on 9 March 2024 or while stocks last. During the priority booking period, eligible patrons can make priority booking through Cityline website https://priority.cityline.com. Hotline open daily from 10:00 am to 7:00 pm.
2. A maximum of 4 tickets are allowed to book per booking transaction. Tickets are available while stocks last. Seats are allocated on a first-come-first-served basis, depending on the transaction date and time. No seat selection is available. For booking 2 tickets or above, the system may arrange non-connected seats and assign them in odd numbers.
3. This concert is suitable for ages 6 and above, each ticket admits one person only. A valid ticket must be provided for admission.
4. Cityline Hong Kong Limited (“Cityline”) will charge a HK$50 Admin Fee per ticket and HK$47 or above Service Fee and Delivery Fee per transaction with 4 tickets in maximum. All relevant ticketing fees or services fees paid during the booking transaction including but not limited to the Delivery Fee, the Service Fee and the Handling /Administration Fee are non-refundable under whatever circumstances.
5. Ticket(s) will be delivered to customer’s designated address via courier services, each delivery is limited to 4 tickets per transaction. Customers should ensure that the delivery address/information is correct. No amendments of delivery address for successful transaction. The Show Organiser and Cityline are not responsible for undelivered tickets due to wrong or incomplete delivery address/information.
6. Successful patrons who have not received tickets for the concert after 18th Apr 2024, please contact Cityline for assistance by email: cs@cityline.com or by phone: (852) 3761 6688 (Monday to Friday 10am-7pm, except Public Holidays).
7. All charges, including the total amount for the tickets purchased, Cityline customer service fee, and courier fee (if applicable) (the “Fees”), will be charged to the cardholder’s account instantly after tickets have been ordered. If the Fees cannot be debited successfully, the booking will be cancelled automatically and Cityline will give appropriate notice.
8. Tickets cannot be cancelled, refunded, or altered nor resale once ordered. If Ticket is lost, defaced or stolen, the Organiser and Cityline will not reissue or replace the ticket, and will not bear any responsibility. For refund arrangement due to postponement or cancellation of the Concert by the Organiser, the Organiser reserves the right to require the presentation of an original copy of the relevant valid physical ticket (with ticket stub intact) for the Concert, and to refuse processing of refund application not supported by the presentation of an original copy of the relevant valid physical ticket (with ticket stub intact) for the Concert.
9. Ticket booking, delivery, and re-issuance are subject to the terms and conditions of Cityline.
10. The Concert is organised by the Hong Kong Philharmonic Orchestra ("HK Phil”), while the Priority Booking Service is provided by Cityline. Any enquiry or complaint regarding the Priority Booking Service, the Concert, or any relevant information should be directed to Cityline or HK Phil. 
11. Members' personal data may be collected by Cityline, and the use of such personal data shall be subject to the personal information collection statement of Cityline. HK Phil are not involved in any part of such data collection and usage. Please contact Cityline for relevant details.
12. The event organiser reserves the right to change the advertised artists and programme, seating arrangements and audience capacity
13. Some seating areas may have restricted sightlines.
14. HK Phil reserves the right to interpret these Terms and Conditions. In case of any disputes, the decision of HK Phil shall be final and binding

Ticketing Enquiry：3761 6688 / cs@cityline.com
Programme & Admission Enquiry：2721 2332 / ticketing@hkphil.org