BBC Planet Earth II Live in Concert

Concert Cancellation and Ticket Arrangement: “Swire Sunday Family Series: BBC Planet Earth II Live in Concert” on 5 April 2020  

The Hong Kong Philharmonic Orchestra, Music Director Jaap van Zweden, our Board of Governors as well as the administration put the health and well-being of our audience, players and staff at the forefront of our priorities. Like most cultural organisations, we have made major adjustments to our regular activities in order to accommodate these exceptional circumstances. 

In view of the latest situation of COVID-19, the Leisure and Cultural Services Department (LCSD) announced on 21 March 2020 that all LCSD cultural and leisure facilities, including the Hong Kong Cultural Centre, will continue to be closed until the end of April.

The advertised performance of “Swire Sunday Family Series: BBC Planet Earth II Live in Concert" at the Hong Kong Cultural Centre Concert Hall on 5 April 2020, 3pm, has been cancelled. Ticket holders to the cancelled concerts, please submit your preferred ticket arrangement on or before 31 May 2020. 

Since over 15 performances have recently been cancelled due to the COVID-19 pandemic, over 10,000 tickets are caught up in the refund procedure. While we appreciate your understanding and patience during the refund process,  we are doing our best to explore new refund methods to speed up the process. Below are the options available for ticket holders of the cancelled concerts in April:

(1) DONATE YOUR TICKET

DONATE your ticket(s) to the HK Phil “Student Ticket Fund” to subsidise half-price tickets for local full-time students, nurturing the passion for orchestral music in the next generation. Over 12,000 students have benefited from the fund annually. Your donations contribute to the artistic and cultural life of our younger generation and our home city, Hong Kong; and also support the HK Phil in presenting diverse programmes to inspire through the finest music-making;

Please CLICK HERE to donate your ticket 
 

(2) CHEQUE REFUND

Apply for a FULL refund of the face value of the ticket(s) by CHEQUE; the cheque will be mailed to your registered address.  

(3) BANK TRANSFER REFUND

Apply for a FULL refund of the face value of the ticket(s) by BANK TRANSFER please visit this webpage again for registration in mid-April. This option is only applicable for patrons with local bank savings or current accounts. Debit/credit card account and time deposit accounts are NOT accepted. 

Please CLICK HERE to start your refund process 

We continue to liaise closely with our partners and venues to ensure appropriate arrangements for the remainder of our 2019/20 season. Please visit our website and Facebook page for relevant announcements. 

We very much look forward to seeing you in our concert hall in the near future, sharing our exceptional music-making and the energy that you, our audience, brings to each performance. In the meantime, please stay home and stay well. 
 

For ticketing assistance, please contact the HK Phil Ticketing Office from Monday to Friday (10:00-12:30, 14:00-18:00), excluding Saturday, Sunday and Public Holidays, at 2721 0132 / 2721 2332 or ticketing@hkphil.org.
 
Hong Kong Philharmonic Orchestra (Updated on 31 March 2020 20:00)